Customer Reviews

Acer Services always strive to ensure that our customers are 100% happy with our service, AND the end result. That’s why we really appreciate getting Customer Reviews. If the reviews are favourable – which they usually are – it simply means we’re doing our job, and if the reviews aren’t so good, it inspires us to do better.

If you buy a split system air conditioner from us, or choose a ducted system – or get us to do any electrical work for you – it would be great if you could write us a customer review about your experience. To write a review, simply email: [email protected] or use the form on our Contact Us page.

Thank you.

Jay & Helen Matsen, Acer Services.


just now

I heard of Acer from my mother, who had an air conditioner installed a few years ago, and she had kept their phone number.  I found everybody polite, helpful, and efficient.  I compared their quote with many other companies online, and their quote was definitely very reasonable – and even a bit cheaper than some others!  We’ve had our air conditioner installed, it works beautifully, and we are very happy with the service.  Thanks!


just now

Thank you Acer for installing my air conditioning unit. No more hot days for me! Thanks to your staff for being professional, punctual and friendly. Nothing was too much for them and they also cleaned up when they were finished. A pleasant surprise! I will be recommending Acer to my friends so they can join the cool people.

Bev O'Brien

just now

Can’t thank these guys enough for a great job. Super impressed with their service – would recommend them without question.


[Jay’s response]

Thanks Bev, even with comments as nice as yours, we are always trying to improve.

MacKenzie Goodman

just now

The service on my aircon has made such a difference. Thanks to Jay and Helens expert advice, I saved so much by not having to replace my entire unit! Thank you so much ACER

Scott Walker

just now

Great customer service, reliable and outstanding pricing. Always have the right stock on hand! Such a relief.

Leslie & Dawn A., Bansia Beach

9 months ago

“We would like to thank you and your staff for the work carried out in installing our new air condition system and the professional way in which it was performed. Terry was able to explain the differences in the various systems available and his suggestions were appreciated and followed through giving us confidence in the units we chose. The installer was courteous and exceptionally neat in the way he carried out the work and he is a credit to your company having the knowledge and abilities of what was required.

We have ‘shown it off’ to a couple of our friends and will continue to recommend Acer Services to anyone whom we meet seeking  to find a reputable firm to have similar work carried out. Thank you for the professionalism shown and work performed.”

L. Avery

just now

Helen, just thought I would let you know – I read all the reviews of Acer before I originally contacted you.

What convinced me was that you replied to those that were negative and gave the reason – I haven’t seen that before, and it helped me to know you cared about what your customers thought.

I will recommend you to anyone I come across who needs help with their air conditioning.


just now

We just wanted to say how pleased we have been with our dealings with you and your team.   A “thank you” to you all for a timely and professional transaction.  Please pass on our thanks to your installers for the manner in which they carried out their work yesterday….they are thoroughly professional and a credit to the company.     


Nev and Judy

just now

We had a ducted air-conditioning installed last week by Acer. We were entirely satisfied with the experience right from the first visit to obtain a quote until the last which was a call back for a slight adjustment to our outside unit. The guys who installed the system were punctual, courteous, friendly, helpful and were very clean and tidy. We would have no hesitation in recommending this company. Thank you.



Karina S, Park Ridge State High School

just now

Just wanted to let you know I have had a couple of different tradies out this week for various things and the team you sent out yesterday are the best! The others have left a huge mess… but your guys even asked where the vacuum was to clean up!

Please pass on my thanks to all of them and thank you for making everything such a smooth process. I will no doubt call again soon for another project we have.



Linda C.

just now

Just wanted to let you know how pleased we have been with your services over the years, both at home and at our Holland Park rental property.

Ever since another company installed a ducted system in our home 20 years ago, we’ve had major problems trying to keep the temperature regulated and comfortable.

When Troy was here a few weeks ago I mentioned this and he took the time to explain to me exactly how the system works.  The instructions the initial installer gave us were all wrong.  We took Troy’s advice and guess what?  It now works brilliantly!

So thanks Acer for your usual great work. I just wanted to let you know you have a very happy and loyal customer.



L. Lenton

just now

My husband and I wanted to thank you for your business’ excellent customer service. We have had two terrible experiences with (other) air con companies but Troy’s service was exceptional. We are very happy and will be staying with you in the future and recommending your service to friends. Thanks again!

Debbie W.

just now

All good! The boys worked quietly and efficiently. It looks great and it works!

Erin, Belissimo Coffee

just now

The guys who installed our new air conditioning unit did a great job! They were courteous to our needs and staff, very professional and well presented. They left the work area immaculate, probably even cleaner than it was when they arrived! Overall very happy with your team and our new air conditioner.