Success Stories

Whether we are doing electrical work or working on an air conditioning project, nothing rewards us more than receiving positive feedback. To give you confidence in us, we wanted to show you some of the emails we have received as thanks for our services.

Unless otherwise advised, full names have been withheld to protect customer privacy.

“Very impressive”

“I would just like to say how pleased I was with the service from your company.  Right through from quote to completion, the work was very impressive.  Could I congratulate your employee Dylan for his professionalism?  He was on time and worked tirelessly (without taking a break) until the completion of the job.  His work was very neat and he left no mess behind.  He is a credit to your company. 

Once again, thank you.  I would not hesitate to use your company again and would highly recommend Acer Services to all my family and friends.

Mary T.   12 May 2016

The best!

“Just wanted to let you know I have had a couple of different tradies out this week for various things and the team you sent out yesterday are the best! The others have left a huge mess… but your guys even asked where the vacuum was to clean up!

Please pass on my thanks to all of them and  thank you for making everything such a smooth process. I will no doubt call again soon for another project we have.”

Karina S.  Park Ridge State High School.  26 April 2016

Very happy!

“Just wanted to let you know how pleased we have been with your services over the years, both at home and at our Holland Park rental property.

Ever since another company installed a ducted system in our home 20 years ago, we’ve had major problems trying to keep the temperature regulated and comfortable.

When Troy was here a few weeks ago I mentioned this and he took the time to explain to me exactly how the system works.  The instructions the initial installer gave us were all wrong.  We took Troy’s advice and guess what?  It now works brilliantly!

So thanks to Troy for that, and thanks Acer for your usual great work. I just wanted to let you know you have a very happy and loyal customer.”

Linda C., 23 February 2016

He did your company proud!

“Just to let you know that Scott was wonderful. I thought we had him stumped with the staff room air conditioners, but he got everything working and he was very pleasant. He did your company proud.”

J.O. Logan Reserve State School, 21 January 2016

Nothing was too much trouble!

“Your installer, Matthew, was first rate. Very efficient, couldn’t fault his workmanship and most importantly cleaned up after himself. Nothing was too much trouble.  I will definitely be referring you guys to my friends.”

C. Leonard, 14 December 2015

Excellent customer service!

“My husband and I wanted to thank you for your business’ excellent customer service. We have had two terrible experiences with (other) air con companies but Troy’s service was exceptional. We are very happy and will be staying with you in the future and recommending your service to friends. Thanks again!”

L. Lenton, 8 December 2015

Couldn’t be happier!

“We couldn’t be happier with Acer Services. From the first phone call I made, you gave us practical help and advice on what we needed and I felt I could trust your judgement completely.  Thanks to the 2 guys who installed our air-conditioners, especially when it was so hot!!!!!  

The service has been friendly, efficient and professional and I would recommend you guys to anyone.”

Sally F.  22 November 2015

Pleased with the whole service!

“Just wanted to drop you a quick line to say how pleased I am with the whole service. Jake was very polite and did a great job. Thank you all again. I would not hesitate to recommend Acer to anyone.” 

Matt.C  23 July 2015

Fantastic customer service!

Please pass on my thanks to all at ACER Services for what has been fantastic customer service.

From my first call to you guys to the call-out on the day with Scott, the service has been exceptional.

Thanks again and keep up the great work.

Jack S.  12 June 2015

Nothing was a problem!

“I would like to thank Terry for a very competitive and realistic quote for our air conditioning; nothing was a problem and he was always readily available to answer my questions.

A huge thanks to Anjay, Kyle and Dylan for the installation of our 5 units. A very professional, polite and experienced group of technicians.

I am so pleased with the quality of the units and the efficient installation.

Thank you”

Craig M.

Thoroughly professional

“We just wanted to say how pleased we have been with our dealings with you and your team.   A “thank you”  to you all for a timely and professional transaction.  Please pass on our thanks to your  installers for the manner in which they carried out their work yesterday….they are thoroughly professional and a credit to the company.”     

Karen

 Prompt and professional!

“I would like to thank Acer Services for the excellent service I have received.

I am firm believer in supporting local businesses in my local area. Unfortunately my local air conditioning business has let me down and I am still waiting for my quote that I requested in November, even though they have charged me for the call out.

My first contact on the phone with Acer Services was greeted in a prompt and professional manner.  Terry arrived at my place on time, he was professional, helpful, made great suggestions and recommendations. More importantly he promised to provide a quote later that afternoon with the options we had discussed and he delivered as promised. Thank you Terry!

Booking for installation was made easy and I appreciate the follow up call to my emails from Helen.

Last but not least a huge Thank you to Peter for installing our air con unit under difficult circumstances. The weather was not on his side with continuous rain throughout the day, but he worked like a trojan; kept me informed of what he needed to do to work around the weather; he was considerate, tidy and very professional.

Thank you Acer for providing a positive and professional service from start to end. I will have no hesitation in recommending your company to my friends and family.”  

Luisa E.

Thank you for your help!

“I would like to thank you and especially Adam yesterday for the lengths he went to. He made sure our air con was installed with the best outcome and best look for the interior and outside of our home.

Adam certainly is a asset to your company, and we look forward to having one more bedroom air conditioned in the next few months.

Please pass on our thanks to Adam and also thank you for your help in picking the correct air con for our rooms.” 

K. & W. Cameron.

Extremely professional

“I just wanted to extend our thanks to Peter and Nick for completing the installation of our two new air conditioners. The boys were extremely professional and gave us all the information that we needed to know about using them. The units (both indoor and outdoor) are so quiet you can hardly hear any noise coming from them, which has amazed us. Thank you also for fitting us in before the Christmas/New Year period, we are most grateful for this.” 

M & G Meyers

Worked very hard

“May I say how impressed I was by the professionalism and hard work of the two guys you sent to do the installation (Peter and Mick I think?). They did a great job and worked very hard to get it done within a day, and they are a great reflection of your company.”  

Fred L.

A great job!

“Thank you for your service.  I was very happy with the result and your service officer (Dylan) was very polite and did a great job. Many thanks.”  

J. Gilmour

Fantastic job!

“I just want to compliment the guys here yesterday for the fantastic job they did. Everything was left spotless, the work is very neat and professional and they kept me informed through the whole installation. I have no hesitation in recommending your company.”

B. Wilson

All good!

“All good! The boys worked quietly and efficiently. It looks great and it works!” 

Debbie W.

Overall very happy!

“The guys who installed our new air conditioning unit did a great job! They were courteous to our needs and staff, very professional and well presented. They left the work area immaculate, probably even cleaner than it was when they arrived! Overall very happy with your team and our new air conditioner!!”   

Erin, Belissimo Coffee

Impressed!

“Just wanted to let you know that Peter did a really good job, and I was impressed with his professionalism and his client service skills. He is friendly and explains what he is doing and why. It goes without saying that he is an asset to your company!”   

Geoff Jones

Very happy with service, workmanship and value for money.

“As Business Services Manager at a Brisbane school, I have used Acer Services for a number of projects. The service they provide is above and beyond their competitors. They completed the projects on time and always within the quote. Their charges are reasonable, the workmanship is of a high standard and customer service is friendly and helpful.”

S.C, Redlands

How often do you get service like that!

“We’ve used other companies for our air-conditioning service and maintenance, but since we discovered Acer Services, we’ve never gone back. I really appreciate the way they just get on with the job. Recently I called them to sort out an urgent problem, and even though it was short notice and they were a team member down, they answered our call and stayed till the job was finished at 6.30pm. How often do you get that?!”

Jenni, Accounts Administrator, Bellis Australia

Best team of tradies I’ve ever come across!

“I really appreciated the level of skill and commitment shown by Acer Services’ refrigeration mechanic and electrician.  Mick and Brandon’s work was as good as any trade work I have seen in 50 years, plus they showed pride in doing an exceptional job. These two men are an exceptional team and work well together. Once again thank you for a great service and we will happy to recommend your service.”

Ric, Eden’s Landing

 “Mick has been and gone. He is a very efficient worker and a most pleasant person. System now working as any well behaved system should. Have given him a cheque to bring back. Thanks for your help with our problem. I’ll certainly have no hesitation in telling other people about how happy we were to have you fix things for us”.

Robert Mahoney

“I would like to personally thank John Ricca and his very professional staff for their air conditioning supply and install for my apartment. The service they provided was both prompt and professional. The install staff were courteous, responded to my enquiries re equipment placement on the day, and left the place neat and tidy. Acer Services comes highly recommended.”

Chris

“Compliments to Mick for his efficient, courteous and friendly manner.
His customer service skills are excellent. He is a definite ‘people person’.
Regards,”

Elisa

“I’d like to commend your repairman. With the awful weather and imminent flooding in our suburb on Tuesday I was fully expecting him to cancel the appointment, but was most surprised when he arrived, took his time to do a good job and was so polite and helpful. What lovely service.
Regards,”

Catherine

“Compliments to Mick for his efficient, courteous and friendly manner.
His customer service skills are excellent. He is a definite ‘people person’.
Regards,”

Elisa

“Hello, what great service you guys have! We were so impressed on Friday we paid by eftpos on the spot. Matt has the payment slip. Thanks so much!
Regards”

Cristina

“This is to acknowledge the professional and courteous manner in which your technicians installed our new R/C. Please pass on our appreciation to your management and respective technicians.
Regards,”

George

“Thanks for the invoice but it is unnecessary as I paid the account into your nominated Bank account within 1 hour of the service being completed.
Thanks for your prompt service and we must say that we also appreciated the very courteous service from Rick.
Cheers,”

Brian

“Hi John
Just wanted to let you know that the air conditioning is going great, no one complaining about the heat anymore. Your installation guys were fantastic, just got in so quick and did the job, friendly and considerate. Please pass onto them that we are really grateful for everything they did for us. You have a great team working for you.
Look forward to working with you again soon.”

Kathryn

“Hi John
Thank you for a job well done today – you have a good bunch of guys there.”

Herb

“Thank you very much for the service today – I was very impressed by not only the promptness but for everything Mick did in trying to repair one of my air-conditioners. I will be in touch when I can budget for a replacement air conditioner or to book in for a service for my other air conditioners.
Regards,”

Kelly

“Hey John,
Adam and the boys were in yesterday and finished off the last installation for us. Can you do me a favour and pass on to the boys that the work and the manner in which they did the work was very much appreciated. It was done with minimal interruption to the students yesterday and the whole job completed in a timely manner.
They seem to be a great bunch of boys that you have working for you.
Thanks again”

Adrienne

“Hi there – I just wanted to email to say thank you to your team – Lial, Brando and Shane installed two units at our house on Friday and they were very friendly, efficient and they even cleaned up after themselves once finished.
We have no hesitation recommending your company to others.
Thanks again.
Cheers,”

Jo

“After our Air Conditioner failed, I contacted ACER Services for a quote to either repair or replace our faulty unit. The service I received from initial phone call to completion of works was professional, courteous and punctual. The technicians after a neat installation left the place clean and tidy. Good value for money plus quality product and service. Glad to recommend ACER Services.”

George

“We needed an air conditioning unit installed in a recently purchased house as part of the renovations project. I found the Acer team at the Brisbane Homeshow. I discussed with them our needs, sent them the floor plan and they advised the correct size for our house. I wanted a “name brand” and they suggested Mitsubishi, which I was happy with, no cheap, imported, no name air conditioner for me! They advised the correct size, gave me the quote, I accepted and we booked the installation time & date. The electrician/ installers arrived on time, did the job, no fuss. They invoiced me, I paid the invoice and now I have a great air conditioning unit in the house. So great a service from start to finish, I’m happy with the price and would highly recommend this business to anyone in the market for air conditioning.”

Rob