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What to look for in an air conditioner installer

What to look for in an air conditioner installer


Thinking about getting a new home air conditioner in South East Queensland? Then Acer Services would like to tell you the best way to get precisely what you want from your air conditioner installer…when you want it, where you want it and how you want it.

The secret, according to Acer Services’ owner, Jay Matsen, is to take ownership of the project right from the word go.

“A lot of people leave it to the very last moment to get involved in the decision,” Jay said.

“Buying a new air conditioner is a fairly major purchase,” he points out, “and yet many people don’t communicate what they want until way too late…after the job has been quoted and the air conditioner installer is almost ready to start.”

“We don’t mind customers being ‘control freaks’ at all, and the more questions we get asked – especially early on in the quoting process – the better. Questions such as:

  • “What are my options?”
  • “Why is this the right size air conditioner for our needs?”
  • “Why is it best if it goes here? Why can’t it be installed there?”
  • “Why might it cost more to install the outside unit here?”
  • “How long will the installation take?”
  • And perhaps the most crucial question of all…
  • “What is and isn’t included in your air con quote?”

This is important because if you decide to “move the goal posts” at the 11th hour, it may lead to added expense and a great deal more stress. It may even delay the installation as we reschedule jobs, order new material, etc.

Understand how things will affect your air conditioning quote.

Acer Services pride ourselves on providing the most affordable home air conditioning possible.  To do this, naturally an air conditioner installer needs to know precisely what’s involved.

If anything changes, obviously it could incur greater cost. For example, we may need to have two air conditioner installers working on the job instead of the one originally quoted.

“It’s perfectly OK to say you don’t understand,” says Jay. “And there are definitely no silly questions.”

“If you’re unsure about anything, just ask. Plus, if you don’t know how to phrase your question, remember that a picture is worth 1,000 words.”

“For example, if you’ve got a query about orientation of a door or window and how it will affect your air conditioner’s performance, draw a sketch or diagram, or take a photo on your smart phone and email it to us at

For further information and a stress free air conditioner installation, speak to the team at Acer Services today. Simply click here to contact us.